Using NeX Browser
NeX Browser is your company’s browser. It works like any other browser once you are signed in — this page covers the parts that are different, and what to do when something goes wrong.
Signing in
When you open NeX Browser it shows a lock screen rather than a web page. That is normal. It stays locked until it knows who you are.
- Enter your work email address.
- Choose Request access. This sends a request to your administrator.
- When they approve it, an unlock code appears in the boxes on screen by itself. You do not need to be told it or type it.
- Choose Unlock browser.
The code fills itself in, but you still press Unlock. That press is deliberate. It is what stops a machine opening itself while nobody is sitting at it.
Closing the browser signs you out
Sessions are not kept on disk. Quitting NeX Browser ends yours, so the next person to open it has to sign in as themselves — even on a shared machine. Your tabs are not lost: sign back in and the ones you had open come back, still pinned if you pinned them.
If a different person signs in on that machine, those tabs are discarded rather than handed over. That is intentional.
Enrolling a new machine
The first time NeX Browser runs on a computer it asks which organisation it belongs to. Enter your work email and it will find your company, or choose Use an enrollment code instead if your administrator gave you a code.
A computer enrols once. Creating a second browser profile afterwards does not ask again.
When something is not working
“Device not enrolled”
This machine’s registration has been removed or revoked by an administrator. Ask them to check the Devices list. Once they have, you will need to enrol the machine again.
“This browser cannot reach its identity service”
Usually the network. Check that you can reach other sites. If everything else works, your company’s identity server may be unreachable from this network — tell your administrator, and mention this exact message.
Your request was declined, or expired
Requests wait ten minutes for an administrator. After that you simply ask again. If it was declined, speak to whoever manages access — the browser cannot tell you why.
A site will not open
If you see “Your organization doesn’t allow you to view this site”, the address is blocked by a policy your administrator set, not by a fault. They can allow it. Administrators can see exactly which rule applied on the policy reference.
The browser locked while you were working
Access was withdrawn, or the session could not be renewed. Sign in again. If it keeps happening, your administrator can see the reason in the audit log.
For administrators
Policies, allowed sites, devices and access requests are all managed from the admin panel. Every policy NeX Browser understands is listed, with its accepted values and the exact pattern format, in the policy reference.
Still stuck
Contact your own IT administrator first — they can see your device, your requests and the policies applied to you, which is almost always where the answer is. If they need us, they know how to reach NeXbit.